That’s me on January 16, 2017, with my brand new Chevy Bolt EV Premier edition in my garage at home. I paid $47,000 in cash for that car as a #YearOfJoe gift to myself after a decade of environmental work and achievement.
Last week, as part of the little known and unadvertised “Bolt Buyback” program GM quietly created in response to the recall of all their 2017- 2019 Bolts, Chevy paid $37,900 to buy this car back from us. They then sold us a brand new 2021 Bolt EV Premier for $28,500.
When my good friend and former CBS EcoMedia colleague, Taylor, heard Larry Mantle on today’s live broadcast of KPCC’s Film Week mention, “Joe from Redondo Beach” and the documentary “Inconvenient Truth,” she texted to ask if that was me. Yup. It was. So was this back in 2008. So cool to have the historical record to show who said what, when.
I got the price of gas wrong, but nailed the rest of it.
After hearing nothing about the replacement EV Charger Leviton promised me a week ago – to replace the one I paid them $1300 for which failed while still under warranty – today I got a mystery call from someone claiming to be with Leviton Manufacturing.
But whomever left this voicemail for me this morning, never identified who they were, what department they worked in or why they were calling.
Hard to believe anyone working for a major corporation would leave a dodgy message like that with a customer who had publicly complained about their miscommunications.
It starts with the CEO, Don Hendler, and extends to every point of customer contact – including, if he really works for Leviton, Brian with no last name, no job title, and no department.
And now Leviton has foolishly, but predictably extended this case study for yet another day and shown yet more proof of a classic Brand #FAIL. Because I still have no replacement EV Charger and none has been shipped.
Fortunately, Leviton is doing so well financially they can afford to write off 200 negative brand impressions generated by an unhappy, unsatisfied customer intent on using a social media megaphone to amplify his voice.