Tag: Corporate Greed

Lessons In Losing From Leviton: First Screw Up, Then Blame The Customer, Then Pound Sand

Categories Branding, Company Ethics, Customer Service4 Comments on Lessons In Losing From Leviton: First Screw Up, Then Blame The Customer, Then Pound Sand

Hey Mark Richards, Sr. Director, eCommerce & Technical Services, Supply Chain at Leviton – I got the brand new Leviton EV charger I forced you to send me –

I also got your dumbass email where you wrote that if your Leviton colleagues hadn’t screwed up I wouldn’t have gotten a replacement and you wouldn’t have honored the warranty.

If “ifs” and “buts” were raisins and nuts we’d all be eating Waldorf salads, dude.

I love a frustrated and impotent email from a mid-level manager expressing bitterness to a customer who has already generated more than 500 negative brand impressions for the mid-level employee’s company.

Continue reading ➞ Lessons In Losing From Leviton: First Screw Up, Then Blame The Customer, Then Pound Sand